Returns and refunds policy
Last updated: 25 July 2026
Customized parts and right of withdrawal
Each Pulpo 3D order is manufactured on demand according to the specifications accepted by the customer: 3D model, material, color, quality, quantity, and any other instruction confirmed during the order.
Under Article 103 of Spanish Royal Legislative Decree 1/2007, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly customized.
For this reason, once the order has been confirmed, we do not accept returns due to a change of mind, a configuration chosen and accepted during the order, or because the customized part is no longer needed.
When you can make a claim
If the received product has a manufacturing defect or does not match the specifications accepted in the order, you may contact us within 14 days of receipt.
We will assess each case individually. To evaluate it, we may ask for photographs, a description of the issue, and, if necessary, additional information about the intended use or order specifications.
If we need to inspect the part physically, we will provide instructions before you send it. Please do not send parts without prior confirmation.
Possible remedies
When the defect is attributable to Pulpo 3D and the claim is accepted, we will offer, depending on the case, a reprint, repair, replacement, or refund of the amount actually paid for the affected part.
The specific remedy will depend on the issue found, the technical feasibility of correcting it, and any legal rights that apply to consumers and users.
Refunds
If a refund is agreed, we will process it for the full order or for the affected part of the order. Whenever possible, it will be processed through the original payment method.
The time until the amount becomes available again may depend on the bank, the payment provider, and the status of the original payment.
Limitation of liability
3D printed parts have limitations inherent to this technology, such as dimensional tolerances, layer marks, minor aesthetic imperfections, color variations, and strength differences depending on print orientation.
Unless expressly accepted in writing, parts are intended for decorative, prototyping, organizational, or general non-critical use. The customer must verify that the part is suitable for their specific intended use.
This policy does not limit any mandatory rights that consumers and users may have under applicable law.
How to request help
To start a claim or ask about a possible refund, write to us with your order number, the issue detected, and any useful photographs.
This policy complements our general sales terms.